City Services Invoices

City services invoices, including water, sewer, stormwater and sanitation charges, can be paid in the following ways:

• You can now make utility bill payments online using third party payment processor Point & Pay.  For customer support, call 888-891-6064, option 1 Monday - Friday 8:00 AM - 10:00 PM EST.  There will be a convenience fee for this service presented for your review before you submit your payment.  Click here to make a utility payment.

• In person at the City Hall customer service desk at 100 N. Appleton St. (available Mon-Fri 8:00 AM-4:30 PM, except holidays)

• In person at the City Hall drive-up window at 100 N. Appleton St. (available Mon-Fri 8:00 AM-4:30 PM, except holidays)

• Drop-off in the City Hall night deposit box at 100 N. Appleton St. (available 24 hours a day, 7 days a week)

• Drop-off in the City Hall lobby drop box at 100 N. Appleton St. (available during City Center hours)

• U.S. Mail sent to P.O. Box 1217, Appleton, WI, 54912-2519

• Electronic funds transfer

Payments must be received in our office by the due date to avoid late penalties. Please include the nine-digit account number on your check for accurate and timely posting to your account. The account number is located on both the remittance stub and on the billing information section of your invoice.

Electronic Funds Transfer Set-Up

To start this payment method, simply print the authorization form, complete it, and return it to the Finance Department along with a voided check. Please call the Finance Department at (920) 832-6442 for additional information on Electronic Funds Transfer.

• Electronic Funds Transfer Authorization Form

More Information on City Services Invoicing

Please review this document, which answers questions about service readings, leaks, frozen pipes, and other related issues.

• Water charge calculation