Emailing the City of Appleton
The City of Appleton checks every email message sent to us to verify your message is properly authenticated according to published Internet Standards.
Home or Personal Email
We accept home or personal email from all reputable email providers (e.g., AOL Mail, Google Gmail, Yahoo Mail). If you use these platforms in accordance with their published terms, you should be able to communicate with City employees without any issues. In the unlikely event you are unable to reach a City of Appleton employee using one of these platforms, you have the option to reach out to us by using one of our Contact forms or by calling City Hall @ 920-832-6173.
Business Email
The City of Appleton verifies a Sender’s identity by checking their published SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records. These public records help verify emails came from who they claim to be from. If your email does not pass authentication, your message will not be delivered.
Passing SPF and DKIM checks requires precise coordination between your Internet DNS and Mail configurations. Due to the highly technical nature of the setup, this is a common problem for organizations who set up their email service without professional assistance.
This is also true for organizations who use bulk senders (e.g., Constant Contact, Mailchimp, Brevo). Setting up your SPF and DKIM records requires advanced understanding of Internet DNS and Mail configurations. Due to the technical nature of the setup, undeliverable emails are a common problem for organizations who set up their email service without professional assistance.
What to Do
To ensure your messages are delivered as expected, you must properly set up email authentication. If you do not have an I.T. department, you may need to reach out to a reputable I.T. contractor to help you verify your authentication methods meet SPF and DKIM requirements.